Client Services Representative
Ideal Candidate:
Seeking an exceptional Client Services Representative for our busy five doctor veterinary practice, open seven days a week. We are an established, AAHA-accredited practice located in beautiful Flagstaff, Arizona, a college town and mecca for outdoor activities.
The ideal candidate is dedicated to outstanding hospitality and embodies our core values of hospitality, integrity, collaboration, and excellence. Successful applicants will have a love of people and animals and be a solution-based team player who maintains professionalism, accountability, and possesses a positive attitude.
Experience in the veterinary field is not a requirement, but having a strong customer service background would be a plus.
Key Responsibilities:
- Provide exceptional client service and support, making clients and their pets feel welcome and comfortable.
- Greet clients warmly and professionally, answering phones and scheduling appointments.
- Process payments and maintain accurate client records and account information.
- Communicate effectively with clients about services, treatments, and billing inquiries.
- Collaborate with veterinarians and support staff to ensure smooth client interactions and workflow.
- Handle client inquiries and concerns with empathy, professionalism, and a solution-based approach.
- Support the team by going above and beyond to assist clients and ensure their satisfaction.
- Demonstrate a love for both people and animals in all client interactions.
Position Details:
Job Type: Full-time
Expected Hours: 40 per week (4x10 hour shifts)
Schedule: 10-hour shifts, 4 days per week, includes every weekend rotation
Work Location: In person
Qualifications:
Required Qualifications:
- Ability to work well in a team environment and collaborate effectively with colleagues and doctors.
- Punctual, reliable, and willing to go above and beyond.
- Excellent communication and customer service skills.
- Professional demeanor with a positive, can-do attitude.
- Strong attention to detail and organizational skills.
- Compassionate approach to both clients and animals.
Preferred Qualifications:
- Customer service experience in a veterinary or healthcare setting.
- Experience handling payment processing and client scheduling systems.
- Knowledge of veterinary terminology and services.
- Bilingual capabilities (Spanish preferred).
Benefits:
- 401(k) with 3% matching
- Health insurance
- Dental insurance
- Health savings account
- Flexible spending account
- Paid time off (vacation days and personal days)
- Employee assistance program
- Professional development assistance
- Employee discount on veterinary services
- After-hours call-in bonus
- Employee mental health assistance
- Uniform allowance
We are a mixed animal practice with approximately 80% companion animal patients (including exotics) and 20% large animal patients, primarily horses. Services include internal medicine, orthopedic and soft tissue surgery, dentistry, alternative medicine including acupuncture and therapeutic laser, equine sports medicine and lameness, equine surgery and dentistry, as well as livestock and small ruminant services. We have comprehensive diagnostic capabilities including in-house laboratory, companion and large animal digital radiography, ultrasound, endoscopy and more.
Our mission is: "To practice comprehensive, progressive veterinary medicine utilizing the highest standards of patient care, while providing exceptional client service through a supportive, knowledgeable and caring team." We are proud to support a positive team culture with respectful leadership, open communication, and dedication to the wellness of our entire team.
If you're ready to join a supportive team where you can make a difference in the lives of animals and their owners while enjoying all that Flagstaff has to offer, apply now! We look forward to welcoming you to our Aspen Veterinary Clinic team.
TO APPLY:
Please send an email with your contact information, resume/CV, and a cover letter to [email protected].